FREQUENTLY ASKED QUESTIONS

ARE YOUR GARMENTS TRUE TO SIZE?

MOST OF OUR GARMENTS ARE ALREADY OVERSIZED, SO NO NEED TO SIZE UP FOR A MODEST FIT. THE KNIT GARMENTS CAN BE A BIT MORE OF A SMALLER FIT SO WE RECOMMEND SIZING UP WITH THEM.

PLEASE MESSAGE US ON INSTAGRAM WITH YOUR HEIGHT AND SIZE FOR SIZING RECOMMENDATIONS

DO YOU OFFER RETURNS?

WE UNFORTUNATELY CURRENTLY DO NOT OFFER RETURNS. PLEASE CONTACT US FOR HELP WITH FAULTY ITEMS

HOW CAN I BEST CARE FOR MY GARMENT?

PLEASER REFER TO CARE LABEL TO ENSURE LONGEVITY OF YOUR ITEM. CONTACT US FOR HELP ON HOW TO BEST CARE FOR YOUR ITEM

PLEASE NOTE THAT THE T-SHIRT AND SWEATER DRESSES ARE HAND WASH/COLD WASH ONLY AS THEY CAN SHRINK WITH WARM WATER

WHERE ARE THE GARMENTS MADE?

ALL GARMENTS WERE ORIGINALLY HANDMADE IN-HOUSE BY US IN MELBOURNE, AUSTRALIA. THIS WAS NOT A SUSTAINABLE APPROACH IN THE LONG RUN AS IT MEANT TO PRICE FOR THE CUSTOMER WAS FAR HIGHER AND WE SPENT 70% OF OUR TIME SEWING INSTEAD OF DESIGNING

WE HAVE NOW MOVED PRODUCTION TO CHINA TO OFFER THE BEST PRICE TO OUR CUSTOMERS, AS HANDMADE CLOTHES CAN GET EXPENSIVE. THIS MOVE ALSO ENSURES QUICKER PRODUCTION AND PROVIDES US WITH MOVE FABRIC OPTIONS. WE SOURCE SUSTAINABLE MATERIALS AND WORK WITH THE BEST FACTORIES THAT WE HAVE MAINTAINED LONG-TERM RELATIONSHIPS WITH.

OUR OPERATIONS AND DESIGNING IS STILL ALL DONE IN MELBOURNE

DO YOU OFFER INTERNATIONAL SHIPPING?

YES, WE OFFICIALLY SHIP INTERNATIONALLY TO SELECTED COUNTRIES. OUR GOAL IS TO ENSURE THAT CUSTOMERS AROUND THE WORLD CAN ENJOY OUR HIGH QUALITY GARMENTS. PLEASE CHECK OUR LIST OF AVAILABLE SHIPPING DESTINATIONS AND FEEL FREE TO CONTACT US FOR ANY QUESTIONS.

HOW LONG WILL IT TAKE FOR MY GARMENT TO ARRIVE?

SHIPPING WITHIN AUSTRALIA USUALLY TAKES 2-4 BUSINESS DAYS. ORDERS ARE PROCESSED 24-48 HOURS AFTER PURCHASE. PLEASE ALLOW FOR SHIPPING DELAYS AS THIS IS OUT OF OUR CONTROL.

CONTACT US FOR ANY HELP!

WITH LOVE,

B & M